Scope
This policy covers paid digital items or services obtained through official mahjchina purchase options. Different purchase channels may have their own refund procedures and applicable terms. These arrangements do not affect your statutory consumer rights.
Request a refund
Email support@mahjchina.com with the purchase channel, order reference, purchase date, item and reason for your request. You can also use the support option on your receipt. Do not send passwords or full card details.
Missing items or incorrect charges
Contact us about duplicate charges, incorrect items or purchases that have not arrived. We will check the order and help correct delivery or work with the purchase channel to arrange an appropriate refund.
Cancellation and consumer rights
Contact us or the purchase channel promptly to cancel a purchase or request a refund. Requests are handled with regard to applicable law, channel rules, order circumstances and item use. Using an item does not remove rights that cannot lawfully be excluded. This policy does not shorten statutory or channel-provided refund periods.
Refund processing
Approved refunds are processed by the relevant payment recipient under its procedures, usually to the original payment method. Timing depends on the purchase channel and payment provider. Items or access corresponding to a refund may be withdrawn; disputed orders or used items are reviewed under the applicable rules.
In-game spending
A game result or early end to a room does not by itself establish a purchase error. You may still ask us to investigate system errors, items that do not match their description or other problems. Statutory rights remain unaffected.
Purchase channels
mahjchina provides game and item-delivery support. Purchases through app stores or other official channels may require a refund request to the relevant payment recipient. Follow the seller, applicable terms and refund procedures identified at checkout or on your receipt. If you are unsure which channel handled your purchase, contact us for help.